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There is a problem with the items I ordered. What should I do?

We are deeply committed to providing a 100% Satisfaction Guarantee with every product. If for any reason you are not completely satisfied with your purchase, kindly drop us a note at 8877 8831 or order@shinshoku.sg so we can work with you to make it right.

Kindly include your order number and clear images of the damaged products within 12 hours of delivery time. Refunds and exchanges will be made at the discretion of Shinshoku.

Please also note that claims unsupported with photographic proof will be rejected.