We do not ship our items internationally at the moment.
Your products will stay fresh in our delivery bags for 2 to 3 hours.
For frozen products, please store it in the freezer upon receiving the items.
All our products are hand packed by our trained and experienced packing crew to ensure that your order arrives in pristine condition. Our delivery personnel are also experienced in handling perishable products. No matter what you order, you can be assured that your order is well cared for at every step.
To ensure that your food remains fresh, your products will be packaged into (paper bags/ plastic bags/ signature non-woven bag/ signature insulator bags) with ice packs.
We regret to inform you that self-collection is currently unavailable until further notice.
If you would like us to leave your order with your neighbour, please indicate in the Remarks section when checking out. Your neighbour will be asked to provide us with your order number and name for verification purposes.
Please take note that Shinshoku will not be liable for any damages or quality changes if the product has not been handled properly after collection.
Please ensure that someone is at home to receive the produce. If nobody is present, our team will drop you a call and will wait for a maximum of 10 minutes before heading off to complete other deliveries.
For missed deliveries, we will reach out to you as soon as possible to reschedule another delivery time. Please note that a re-delivery fee of $8 will be applicable, you can either pay us by PayNow or Internet Bank Transfer.
If you would like to cancel your order, a service fee of $20 will be deducted before a refund is made. Please note that air-flown products and delivery fees are non-refundable.
By proceeding with an order with Shinshoku, you agree to all terms and conditions stated here unconditionally.
Yes, you can make changes to your delivery address, date and time slot up to 24 hours before your original delivery address/date/time slot. Kindly drop us a message or give us a call at 8877 8831 or drop us an e-mail at email@example.com with your order number and updated delivery time slot.
Deliveries will be scheduled according to your chosen date and selected time slot.
If you have a specific timing request, we will put a note to notify our delivery personnel. However, we seek your kind understanding on the need to maintain a time block to cater for traffic delays as well as deliveries to other customers.
Yes, please indicate your preferred date and timing for delivery upon checking out.
Our Delivery Timing as follows
Tuesday and Wednesday: 12pm - 6pm
Friday Saturday and Sunday: 12pm - 6pm
Yes, a minimum order of $30 is needed to qualify for delivery.