As our fishes are sliced and packaged in Japan to ensure the highest quality, this range is to accommodate variations in product availability. At Shinshoku, we only charge the minimum, and any additional surplus received is complimentary.
Once payment has been made via PayPal, credit or debit card, your order is confirmed. A confirmation e-mail and invoice will also be sent to your e-mail address.
For other payment methods e.g. PayNow, Internet Bank Transfer, your order will only be confirmed and processed once payment is received.
For any enquiries, please drop us an e-mail at order@shinshoku.sg or whatsapp at 8877 8831 with the following details: Order Number, Transfer Reference Number and Preferred Delivery date and Time Slot.
You may add on any items to your existing order by following these steps:
- Cart in the products you would like to add-on
- Select the original date of your delivery. If the date is blocked out, select any date to proceed.
- In the Comments section, select ‘Add to Existing Order (Your Original Order Number)’
- Make your payment through PayPal, Credit Card, Debit Card, PayNow or Internet Bank Transfer
Kindly note that a minimum of $30 is required for any add-on order.
Definitely!
For items that are available daily, you may add on items to your order up till 24 hours before your selected delivery date and time slot.
For air-flown items, you may add the products to your order before the deadline for your selected delivery date and time slot. Please refer to the airflown and delivery schedule here
We understand that you may change your mind.
For items that are available daily, do kindly inform us 24 hours before your selected delivery date and time slot and we will be happy to make the necessary changes for you.
For air-flown products (e.g. uni, fresh seafood), please kindly notify us 72 working hours before your selected delivery time slot. However, in the event that the product is already on its way to Singapore, we regret to inform you that we will not be able to change or cancel your order.
If the product is sold out on our website, kindly drop us an e-mail on the individual product so you will be notified when the product is back in stock.
If you are looking for a product that is not available, please feel free to contact us at 8877 8831 or e-mail us at order@shinshoku.sg and we will do our best to source for you.
For next day delivery, kindly place your order before 9 PM. The confirmation of your order will be subjected to a first-come, first-served basis, and product availability.
You can place an order via our website in 5 simple steps:
- Cart in the products that you would like to purchase
- Select your preferred delivery day and time slot
- Key in your shipping information and contact details
- Make your payment through PayPal, Credit Card, Debit Card, PayNow or Internet Bank Transfer
- An order confirmation will be sent to your e-mail and the last step is to wait for your delicious products to arrive. Enjoy!
