Problems with my order

We value all feedback and would love to hear from you on your purchase experience with us. Kindly drop us a text at 8877 8831 or e-mail us at order@shinshoku.sg and we will respond to you as soon as possible.

We are deeply committed to providing a 100% Satisfaction Guarantee with every product. If for any reason you are not completely satisfied with your purchase, kindly drop us a note at 8877 8831 or order@shinshoku.sg so we can work with you to make it right.

Kindly include your order number and clear images of the damaged products within 12 hours of delivery time. Refunds and exchanges will be made at the discretion of Shinshoku.

Please also note that claims unsupported with photographic proof will be rejected.

For any enquiries regarding missing items, do drop us a call or WhatsApp at 8877 8831 on the day of delivery along with your order number.

Unavailable Items: If the item/s you paid for becomes unavailable, a refund will be made.

If it is still within your stipulated delivery time frame, we seek your kind understanding and patience. However, if your order has not arrived within the time slot chosen, please reach out to us at 8877 8831 with your order number and we will locate the delivery person to ensure that your order is on the way.